Privacy Policy

Last Updated: 22 November 2025

RJV Painters & Decorators (“RJV”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or engage our painting and decorating services.

1. Information We Collect

We may collect the following types of information:

Personal Information
- Information that identifies you, such as your name, email address, phone number, home or business address, and any details you provide when requesting quotes or services.
Usage Data
- Information about how you use our website, including your IP address, browser type, device type, operating system, pages viewed, time spent on pages, and referring websites.
Cookies and Similar Technologies
- We use cookies and similar tools to enhance your browsing experience, analyse website performance, and remember your preferences. You can control cookie settings through your browser.

2. How We Use Your Information

We use your information to:

Provide and manage our services: Including booking appointments, creating quotes, delivering painting services, and maintaining customer records.
Communicate with you: Such as sending confirmations, updates, invoices, and important service-related messages.
Improve our website and services: Using usage data to enhance user experience and service quality.
Comply with legal obligations: Including record-keeping and responding to lawful requests.

3. Disclosure of Your Information

We may share your information with:

Third-party service providers including website hosting companies, analytics tools, marketing providers, insurance partners, and administrative support providers who assist in our operations.
Government and regulatory bodies if required by law, court order, or regulatory obligation.

With your consent, we may disclose your information to others if you explicitly agree.

4. Protection of Your Information

RJV Painters & Decorators takes reasonable steps to ensure your information is secure. This includes:

Data encryption for information transmitted online.
Secure storage systems with restricted access.
Staff training on privacy, confidentiality, and data protection.

5. Your Privacy Rights

Under the Australian Privacy Principles (APPs), you have the right to:

Access the personal information we hold about you.
Correct inaccurate or outdated information.
Request deletion of your information, where legally permitted.
Restrict or object to the processing of your information.

To exercise these rights, contact us using the details below.

6. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect information from anyone under this age.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website with a revised “Last Updated” date.

8. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

RJV Painters & Decorators
Phone: 0414 391 609
Email: rjvpainters@outlook.com.au

9. Australian Privacy Principles (APPs)

This Privacy Policy complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
More information is available at the Office of the Australian Information Commissioner: oaic.gov.au

10. Complaints

If you have a complaint about how we handle your personal information, please contact us.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

11. Cookies

Our website uses cookies to improve functionality and performance. You may choose to disable cookies in your browser, though this may limit some features of the site.

12. Third-Party Websites

Our website may contain links to external websites. We are not responsible for their content or privacy practices. We encourage reviewing the privacy policies of any third-party websites you visit.